When a subscription is manually cancelled by the customer, its status is not usually transitioned to Cancelled immediately. If the subscription has a pre-paid term that has not been provided yet, the subscription will be assigned the Pending Cancellation status.
When the pre-paid term ends, the subscription’s status will be transitioned to Cancelled.
Your subscription may be on hold for a variety of reasons such as failed payments on your renewal.
If this happens to you, please get in touch with our support staff who will investigate and assist you further.
You can access your training on any device with a working internet browser.
You can access your training here.
You must be logged in to access your training.
We currently accept the following currencies:
GBP, USD, EUR
You can change the currency you would like to use by using our Select Currency feature found on the Website Footer, as well as the sidebar when viewing courses for purchase.
You do not need a subscription to purchase a course.
Subscribers are also able to claim 20% off all further training. Coupons for all other courses will be added here.
Your subscription covers everything included here.
You can login to your account here.
If you have forgotten your password, you can reset it here.
If you have forgotten your username or email for your account, please get in touch with our support staff here or by calling +44(0) 203 978 1425 with information such as name, order number and phone number so we can validate your account.
If you have a coupon for a percentage off a course or subscription then please add the relevant course or subscription to your basket and go to your cart or checkout. There you will find a section to input your coupon code.
If you have a coupon for 100% off of the course or subscription cost, then please apply it here. When applying coupon it will automatically redirect you to the cart with the relevant product and discount added.